You can access the size information by clicking on the “Product Dimensions” tab in the description section of the product on our website.

Our customer service is available every day between 09:00 - 17:00. You can submit support requests here. Your request will be returned within 24 hours via the e-mail address you sent the request, we kindly ask you to check your mailbox. You can also reach customer service at 444 35 83 between 09:00 - 17:00 on weekdays.

You can follow the production and delivery process of your product through the relevant order and product in the My Orders section by clicking My Account section at the top after logging in. You can track your products sent by cargo with the cargo tracking link activated after the product is shipped on the My Account / My Orders page. We also send the name of the cargo company, cargo tracking number and link to the e-mail address you specified when ordering. If you wish, you can also follow up through these. For the products to be delivered with our transportation team, we contact you via sms or e-mail to schedule the delivery on a day convenient for you. You can also view the delivery process of your product until then directly on the My Account / My Orders page.

For our products with delivery type “Service”; When your products are ready for delivery, we will ask you to specify your preferred delivery date. For this, after logging in, you can choose one of the dates we recommend for the delivery of the products by selecting the My Orders section from the My Account area at the top right and at the same time you can request a different date. If you request a different date, our relevant teams will help you by calling you within 3 business days. If you choose one of the dates we offer you during the date selection process, we strive to realize the delivery planning according to this preference. We will inform you if we plan for a different date than the date you prefer for various reasons. We will ask you to confirm the scheduled date in My Orders. Our relevant teams will call you 2 hours before the delivery date you have confirmed and inform you. You can perform all of these transactions via SMS or e-mails we will send to you, or you can perform them from My Account / My Orders area as a member.

After logging in to our website, you can perform the following operations by clicking on the “My Account” section at the top right; You can easily see the production and delivery process of the product in the My Orders area. If it has not yet been 24 hours since your order placement date, you can submit a cancellation request. You can update your personal information. View discount coupons. You can view your favorite products. You can update your announcement preferences for campaigns. You can view your invoices for your orders.

We perform the installation of our products purchased with free installation or purchased by requesting additional installation before delivery and delivered by our own transportation team immediately upon delivery. For products whose installation belongs to the customer and delivered by cargo, if additional installation service is purchased, we plan the installation service within seven (14) working days at the latest after the product is delivered. To speed up the installation process, we expect you to open and check the product packages before our installation team arrives and contact us here if there is any damage / missing.

As Dolce Vita is an e-invoice payer, you can view your invoice within 3 business days after your product is delivered; You can view it from the e-mail we send to the e-mail address registered in your order.