Shipping and Return Information

The product you purchased will be sent to you via domestic cargo.
Product shipping time is 14 business days on average.
The return period is 14 business days after we receive the product.
You can make returns and exchanges in the order below.
You can start creating a refund by entering your order number and e-mail address on our returns and exchanges page.
Enter your Order Number (the number ending in DV that you receive on the sales page or via e-mail), your e-mail address or your phone number.
Press the FIND YOUR ORDER button
Select your product to be returned or exchanged and the reason for your return . (If you have purchased more than one product, you must select the products to be returned.)
For products to be returned, contact our WhatsApp line at +905374412000 and get a return code. You can deliver the products to domestic cargo with your return code. You cannot make any shipments without a return code.

You cannot return any product purchased from the dealer or branch via dolcevita.com.tr. You must contact the place where you purchased the product and submit your return requests.

Return and Exchange Conditions

In accordance with the relevant legal regulations, you can return or exchange your products within 14 days after receiving them without giving any reason. However, we would like you to know that dolcevita.com.tr keeps customer satisfaction at the highest level. Unfortunately, we cannot accept returns on custom-made, cut-to-measure carpets.
For purchases made from https://dolcevita.com.tr, you can only submit your return and exchange requests via https://dolcevita.com.tr . DOLCE VITA STORES AND DEALERS cannot request returns or exchanges for these products. Similarly, your return and exchange requests for purchases made from the Dolce Vita Store are managed by the stores. All conditions stated on this page are valid for purchases made via https://www.dolcevita.com.tr.
The purchased product must be unused, undamaged, if the product is packaged, the package must be undamaged, and if it is a product with accessories, it must be returned and resellable without any missing accessories.
While the product you are returning is being shipped to us, it is mandatory that the invoice issued in your name be sent to us together with the product. The product for which the invoice has not been sent cannot be returned or exchanged.
The product return process will be initiated within the conditions stated above, and after it reaches us, the compliance of the return with the conditions will be checked. For returns deemed appropriate after the check, the refund will be processed within 14 business days, adhering to the form of payment made. For payments made by credit card, the product price will be reflected in your account within 1-10 days, depending on your bank.
Relevant legal regulations apply to your return or exchange requests due to a defect arising from the product. After examining the product, you will be informed about the issue.
When your orders are delivered to you, be sure to open the package with the cargo officer and check for damage. In case of damage, do not receive the product and ask the cargo officer to keep a report.

Return and Exchange Address

You must direct your returns to the address below via Yurtiçi Kargo, prepaid:

Address: Dolce Vita Plaza Egemenlik Mah. 6086 St. No:4 Işıkkent- Bornova/İZMİR

Customer Services: 444 3 583
WHATSAPP: 0537 441 2000

Return and Exchange Advantages

If you send all your returns and exchanges with our contracted cargo company ( Yurtiçi Cargo ), you can send the shipping costs to the BUYER. You cannot benefit from this advantage if you ship with other cargo companies.

For returns;
Right of Withdrawal
The CONSUMER has the right to withdraw from this Distance Sales Agreement signed with the SELLER within 14 (fourteen) days without giving any reason and without paying any penalty. The right of withdrawal period is the day the contract was established in contracts regarding the performance of services; In contracts regarding the delivery of goods, it starts on the day the CONSUMER or the third party designated by the CONSUMER receives the goods. However, the CONSUMER may also exercise his right of withdrawal within the period from the establishment of the contract to the delivery of the goods. In determining the period of right of withdrawal;

For goods that are subject to a single order and delivered separately, the day on which the CONSUMER or the third party designated by the CONSUMER receives the last good.
In case of goods consisting of more than one piece, the day when the CONSUMER or the third party designated by the CONSUMER receives the last piece,
In contracts where regular delivery of goods is made for a certain period of time, the day when the CONSUMER or the third party determined by the CONSUMER receives the first goods is taken as basis. You can make your withdrawal notification via the easy return option on your personal membership page at https://dolcevita.com.tr before the right of withdrawal expires. The carrier stipulated within the scope of your right of withdrawal is the cargo company to which the ordered product was delivered to you, and the details regarding the return shipping are explained in the easy return option on your personal membership page at https://dolcevita.com.tr .
CONSUMER cannot use his right of withdrawal in the following contracts:

Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the SELLER or the provider.
Contracts regarding goods prepared in line with the CONSUMER's wishes or personal needs.